Privacy Policy

Effective Date: January 1, 2024

1. Introduction

SurgeAI LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and business name
  • Email address
  • Phone number
  • Business address
  • Payment information
  • Website content and preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing transactions and sending related information
  • Responding to comments, questions, and requests
  • Sending marketing and promotional communications
  • Improving our website and services
  • Monitoring and analyzing usage patterns
  • Protecting against fraudulent or illegal activity
  • Complying with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law or to protect our rights
  • Consent: With your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and updates
  • Limited access to personal information
  • Employee training on data protection

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and correct your personal information. Contact us to request a copy of your data or to update inaccurate information.

6.2 Opt-Out

You may opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or by contacting us directly.

6.3 Data Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

7. Third-Party Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. When personal information is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Cookie Policy

11.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

11.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand website usage (Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

11.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

  • View what cookies are stored
  • Accept or reject cookies
  • Delete cookies
  • Block third-party cookies

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information (which we do not do).

13. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

SurgeAI LLC

1309 Coffeen Avenue STE 1200

Sheridan, Wyoming 82801

Phone: (855) 506-2525

Email: privacy@surgeai.com

Data Protection Officer: dpo@surgeai.com

This Privacy Policy was last updated on January 1, 2024. We are committed to protecting your privacy and ensuring transparency in our data practices.