Terms of Service
Effective Date: January 1, 2024
1. Acceptance of Terms
By accessing and using the services provided by SurgeAI LLC ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
2. Services Provided
SurgeAI LLC provides custom website development and ongoing website maintenance services specifically designed for service businesses and contractors. Our services include:
- Custom website design and development
- Search engine optimization (SEO)
- Website hosting and maintenance
- Content updates and technical support
- Domain registration and management
- Email service setup and configuration
3. Payment Terms
3.1 Setup Fee
A one-time setup fee of $399 is required to begin your website project. This fee covers the initial design, development, and launch of your website.
3.2 Monthly Service Fee
Following the launch of your website, a monthly service fee of $99 covers hosting, maintenance, security updates, backups, and unlimited content updates. This fee is billed monthly in advance.
3.3 Payment Methods
We accept major credit cards, debit cards, and ACH bank transfers. All payments are processed securely through our payment processor.
4. Refund Policy
We offer a 30-day money-back guarantee on the setup fee if you are not satisfied with your website. Monthly service fees are non-refundable but you may cancel at any time with no penalties.
5. Cancellation Policy
You may cancel the monthly service at any time by providing written notice to hello@surgeai.com. Cancellation will be effective at the end of the current billing period. Upon cancellation, we will provide you with all website files and assist with transitioning to another hosting provider if requested.
6. Intellectual Property
6.1 Client Content
You retain all rights to content you provide, including text, images, logos, and other materials. You grant us a license to use this content for the purpose of providing our services.
6.2 Website Ownership
Upon full payment of all fees, you own the custom design and content of your website. The underlying code framework and any proprietary tools remain the property of SurgeAI LLC.
7. Service Level Agreement
We guarantee:
- 99.9% website uptime
- Daily automated backups
- 24-48 hour response time for support requests
- Same-day response for critical issues
- Website delivery within 9 business days of project start
8. Limitation of Liability
To the maximum extent permitted by law, SurgeAI LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.
9. Indemnification
You agree to indemnify and hold harmless SurgeAI LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorney's fees) arising out of your use of our services or violation of these Terms.
10. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify clients of any material changes via email. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Sheridan County, Wyoming.
12. Contact Information
If you have any questions about these Terms, please contact us at:
SurgeAI LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
Phone: (855) 506-2525
Email: hello@surgeai.com
Last updated: January 1, 2024. These Terms of Service are effective immediately for new clients and will become effective on January 1, 2024 for existing clients.